Deleting a duplicate deletes both entries

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Pat Quick

• 08 September 2015 21:38

Somehow I got a duplicate entry for a contact record. When I went back and deleted one of them, both went away. Am I doing something wrong, or is there a work around to delete just one of them?

Pat

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  Act! Team

  • 09 September 2015 03:58

  Hi Pat,

  That does not sound like normal behavior. Can you try adding the same contact back with all the same fields filled out and let me know if you are still getting duplicates?

  Thank you,
  Brittany Roberts

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  Pat Quick

  • 09 September 2015 18:17

  Brittany, thanks. It resolved when I deleted the duplicate via the desktop UI. Pat

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