Sending Campaign Emails

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Tanner

• 31 May 2016 17:24

Hi,

I keep getting Failed to send errors on sending campaign, can you look into this?

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• Official comment

  

  Act! Team

  • 31 May 2016 17:40

  Hi Tanner,

  We are sorry to hear you are having troubles with your emarketing campaigns. This is an issue currently affecting multiple users, the Act! Essentials team is currently working on the issue.

  Thank you,
  Brittany Roberts

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  Susan Silva

  • 03 June 2016 16:43

  Is there any timeline? This was three days ago and I have the same problem. I have been trying for three days and can't send a campaign out.

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  Act! Team

  • 03 June 2016 17:17

  Hi Susan,

  I apologize I have not updated the community. The error seems to be caused by having contacts within the emarketing group that do not have an email address. The second issue that seemed to come up was special characters within the email addresses such as ? or diamond symbols. Can you please review your contacts for those two scenarios and let me know if it does not resolve your error.

  Thank you,
  Brittany Roberts

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  Tanner

  • 03 June 2016 18:11

  Thank you for your reply. They have worked fine for me the past year, Why all of a sudden are we having these issues? Did they change something

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  Tanner

  • 06 June 2016 23:08

  Hi, Is there a update?? Day by day goes by with no progress! We are about to Change our CRM provider

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  Act! Team

  • 07 June 2016 15:22

  Hi Tanner,

  We have check our servers and there does not seem to be a problem with emails being sent. After troubleshooting with others receiving the same error the trouble was solved with the 2 recommendations below.
  1. Remove any contacts within the emarketing group without an email address
  2. Checking the email address field for special characters added such as a ? or a diamond symbol.

  Thank you,
  Brittany Roberts

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