Merging Accounts
Hi,
I recently signed up for the 30-day trial and my company has now decided to sign up (paying per person). The program isn't allowing me to access the link to register my office account. Is there a way to merge the two accounts or delete the trial one so that I can register my office account.
JW
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Official comment
Hi John,
Thank you for your post.
Once you upgrade your Act! Emarketing account you can add users (office account). All the contact data you have added during your trial will be accessible via added users to your account. I have added a knowledgebase article link below that explains how to add users.
https://actcloud1.zendesk.com/hc/en-us/articles/204451569-How-do-I-add-users-to-my-account-Thank you,
Brittany RobertsComment actions -
Hi Shane,
We can arrange the cancellation of one of the accounts and removal of data. This will allow the email address to be used as an additional user on another subscription.
Prior to the removal of the account we would need you to export your database into CSV. You can then import the data into the subscribing database.
If you would export your data and then send us an email on success@act.com with the details of the account you wish to be cancelled. We can arrange to free up the email address for you.
Warm Regards,
Cam
Act! 365 Team. -
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