act! Essentials to Gmail connection woes

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Michael VerMulm

• 19 April 2016 20:53

I am having the hardest time linking my email (Gmail) to my act! Essentials account. It was set for Outlook. I changed that default program on my computer. Then it opened up my email account under Microsoft Edge. Not what I wanted. I want it under Chrome since it is a Gmail account. So I changed the default email service provider on my computer. Now it won't bring any email up at all even though it is showing an Activity Card for that specific event. Soooo...what's next?

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• Official comment

  

  Act! Team

  • 19 April 2016 21:18

  Hi Michael,

  Can you please verify if you have set your browser preferences to default to your Gmail account? The Act! Essentials email will defualt to the web browsers default program.

  Thank you,
  Brittany Roberts

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  Michael VerMulm

  • 19 April 2016 21:21

  I set it up (on my computer) to go to Chrome. Which I assumed it would open it up under my email account as it did that when it opened up under Microsoft Edge. It was my Gmail account but didn't have the tools and familiarity of Gmail.

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  Act! Team

  • 19 April 2016 21:26

  Hi Michael,

  I would suggest searching to see if Gmail has had an update to their features that relate to what you are experiencing.

  Thank you,
  Brittany Roberts

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