Template page blank

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Mayuko Fujino

• 17 September 2015 19:56

Hi, I want to edit templates for email campaigns but the Template Manager is blank. Here's the screenshot
http://i.imgur.com/ZFjBXkO.jpg

Same on Firefox, Safari didn't even make it to mycloud.act.com top page.

Mac OS 10.10.3
Google chrome Ver 45.0.2454.93
Firefox 40.0.3
Safari 8.0.6

Could you help me out?

Thank you

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• Official comment

  

  Act! Team

  • 17 September 2015 20:12

  Hi Mayuko,

  Can you try clearing the cache of the web browser and try to access the templates again?

  Please let us know if this solves the missing template issue.

  Thank you,
  Brittany Roberts

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  Mayuko Fujino

  • 17 September 2015 20:22

  Thank you for your response, Brittany. Clearing cache did not solve this issue unfortunately.

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  Act! Team

  • 17 September 2015 20:25

  Hi Mayuko,

  Thank you for the conformation. I am going to sand an email to you requesting additional info regarding this issue. I will update our post once we have a solution.

  Thank you,
  Brittany Roberts

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  Act! Team

  • 18 September 2015 18:33

  Hi Mayuko,

  Can you please verify if you are still experiencing the same issue today?

  Thank you,
  Brittany Roberts

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  Pam Mannell

  • 22 September 2015 10:13

  I have exactly the same problem - no templates shown and no clues as to how to create a new one

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  Act! Team

  • 22 September 2015 13:21

  Hi Pam,

  I am going to send you an email to get some additional info from you.

  Thank you,
  Brittany Roberts

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