Failed To Send Campaign

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darren.tritton

• 22 January 2016 14:25

Our Campaign status is showing as failed, with no further information, can you advise if the campaign will attempt to resend?

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  Act! Team

  • 22 January 2016 16:04

  Hi Darren,

  Can you confirm if this is your first email campaign? Can you confirm the number of contacts you are trying to send to? I want to help confirm that the campaign was not canceled due to sending over your send limit.

  Thank you,
  Brittany Roberts

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  darren.tritton

  • 23 January 2016 11:47

  This is not our first campaign we sent campaigns today to 3 groups totalling 250, 344 and 200 each, all 3 failed.

  We have sent a couple of campaigns earlier in the week but shouldn't be near our 4000+ allowance.

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  Act! Team

  • 25 January 2016 14:23

  Hi Darren,

  I am going to send you a direct message to gather additional information regarding those 3 failed campaigns.

  Thank you,
  Brittany Roberts

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