Contact import problem

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Chris Zeigler

• 26 June 2015 15:04

Hi, I'm importing contacts into Act! Cloud from a CSV file. When I import it says that has imported 449 successfully, but then I look and there's only 240 that actually imported.

I read through what others have said and tried mapping the CSV file correctly. That didn't fix it. Then I saw that someone said 8 months ago there was an issue with importing contacts who didn't have an email address and it looks like those are the ones missing.

What's interesting about that is that I previously did an import via CSV with plenty of contacts who didn't have email addresses and they came in just fine. Please help! I'm looking to switch from my current database software to Act, but this has to work.

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  Act! Team

  • 03 August 2015 12:50

  Hi Patrick,

  Can you please confirm if all of the headers on the CSV match the field titles in Act! Essentials?

  Thank you,
  Brittany Roberts

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  Act! Team

  • 26 June 2015 15:26

  Hi Chris,

  I am going to send you a private message to help assist you better.

  Will update when we find a solution.

  Thanks,
  Brittany Roberts

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  patrick

  • 03 August 2015 00:19

  having same issue. just joined. very important feature. needs to work.

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  Bill Storlie

  • 11 August 2015 16:22

  Same issue - I tried filling all the import fields with mock data to see if that would fix it but it didn't. When I try to import a list, notification says it's successful but out of 13 contacts it only imports the very last one. Extremely frustrating.

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  Act! Team

  • 11 August 2015 16:56

  Hi Bill,

  Can you please verify the type of file your are importing CSV, VCF?

  Thank you,
  Brittany Roberts

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