Contacts with Duplicate Names not imported from .CSV

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Michael Brown

• 29 October 2015 14:42

When doing an import from .csv I have found that contacts with the same name only one of them is being imported. I need all contacts to import. The name may be the same but all other information imported is different. How do we get the import to include all contacts regardless of duplicate name.

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  Act! Team

  • 29 October 2015 14:55

  Hi Michael,

  Can you confirm if the contacts being imported have the same First and Last name? or is only one field the customers have similarity in?

  Thank you,
  Brittany Roberts

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  Michael Brown

  • 29 October 2015 15:01

  The issue occurs for multiple contacts that only have a first name and that first name is the same, example "Bill". All other contact information is different, company, location, phone, etc.

  This also occurs for contacts with the same first and last name, example "John Smith". All other contact information is different, company, location, phone, etc.

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  Act! Team

  • 29 October 2015 16:04

  Hi Michael,

  The contacts would only be considered duplicates if the following info is the same First name + Last name + email address. Can you confirm if that data is the same for contacts but their address, phone and other fields are different?

  Thank you,
  Brittany Roberts

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  Michael Brown

  • 29 October 2015 16:07

  None of the contacts imported had email addresses. Email address field would be blank for all contacts.

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  Act! Team

  • 29 October 2015 17:37

  Hi Michale,

  Thank you for providing the additional information. Our system will consider anyone with the same first name + last name + email address as a duplicate.
  If you are importing contacts that are have the same first name/last name but no email they will be considered a duplicate in the account.

  Thank you,
  Brittany Roberts

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  Michael Brown

  • 29 October 2015 17:44

  Ok. Well that's dumb.

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