New email - new account needed - no reply to our previous post

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James Burchell

• 20 May 2015 15:34

Hi,
We need to change our Act account so we can send e-marketing from another email address. I know we cannot have the account under one address and send from another but please can you tell me if you can transfer our account over for us or if we need to start again by arranging the new account/ all the details for the new email address from scratch?
Please come back to me as we have not had a reply from the post before.
Thank you, Clare

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• Official comment

  

  Act! Team

  • 20 May 2015 15:46

  Hi Clare,

  Sorry for the delay, I just responded to your last post. If you were to start a new Act! Cloud account you will need to export your contacts and import them into the new account. The agenda items and email marketing templates are non transferable. For information on how to export contact's please read the following article. https://actcloud1.zendesk.com/hc/en-us/articles/201534989-How-do-I-Export-my-contacts-

  As Act! Cloud is a self service product there is no live phone or chat support, if you are in need of additional information please visit our Knowledgebase.

  Kind Regards,
  Brittany Roberts

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