Change of email - new account needed?

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James Burchell

• 11 May 2015 11:20

Hi,
If we need to change the email address on the account, do we need to set up an entirely new account from scratch?
Many thanks,
Clare

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  James Starks

  • 11 May 2015 17:02

  Hi Clare,

  Currently you cannot change email address, however there is a multi-user version that will be available soon that allows additional users or email address to be sent from. Or you would need to make a new account to change it immediately.

  Thank You,
  James Starks

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  James Burchell

  • 13 May 2015 16:27

  Thanks James - can we just transfer the account over or do we need to open a new account and export everything in again?
  What's the best number for me to call to arrange this? I am in the UK...
  Many thanks,
  Clare

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  Act! Team

  • 20 May 2015 15:43

  Hi Clare,

  Sorry for the delayed response. If you are wishing to start a new account you will want to export your contacts and import them into the new account. Please note that any agenda items you had created along with email marketing templates are non transferable. As Act! Cloud is a self service product there is no live phone or chat support. If you need assistance to export please read the following article, https://actcloud1.zendesk.com/hc/en-us/articles/201534989-How-do-I-Export-my-contacts-

  Kind Regards,
  Brittany Roberts

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