Opt-Out of Emarketing...now I can't opt-in

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Jennifer Bottriell

• 19 March 2015 14:25

I was testing the Emarketing feature and wanted to see how it handled unsubscribers, so I unsubscribed my own e-mail address...now I'm not able to send myself tests or campaigns (really not an ideal situation as the marketing manager).

I've tried deleting my contact information and re-importing it into a new group and I still can't receive anything at these e-mail accounts.

How can I resubscribe? Is there an override? I understand that you want to adhere to the SPAM laws, but there must be a resubscribe option.

Help!

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• Official comment

  

  Act! Team

  • 19 March 2015 15:02

  Hello Jennifer,

  Thank you for contacting Act! Cloud.

  Once a contact unsubscribes from emarketing they are removed from the server. The only way to get added back to someones list of sends is to provide Act! Cloud your email address and the account of the person sending the email campaigns. For your privacy I will send you an email so we can add you back.

  Kind Regards,
  Brittany Roberts

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