Can not send from one account and some errors

Follow

Lennart Johansson

• 19 January 2015 12:39

I am managing 2 Act! Cloud accounts, lennart@zoft80.com and the newly registered actcloud@logenorion.se

From the first account I have been able to send out a newsletter but from the second account it does not work. Nothing happens when I hit the Send button. Does not matter if I try to send to all contacts or to the group Test (just me). There is no problem to send the test message.

Also noticed that company, address etc is already filled in when sending from the first account but not from the second account. Where do I enter the information about the account?

Importing a list containing characters outside A-Z is not working correctly. Characters outside A-Z are replaced with some garbage, the same for characters like é.

Hurray! The sort order is correct in Act! Cloud but still not in Act!.
Cloud is sorting our often used characters ÅÄÖ in the right place and order.

Is there still no information about when I can start signing up new customers for Act! Cloud? What I am waiting for is a sign up link that I can use on my website to connect new Act! Cloud customers to me, as mentioned at the conference in London.

Lennart Johansson
Zoft 80 AB
Sweden

0

• Official comment

  

  Act! Team

  • 19 January 2015 19:31

  Hello Lennart,

  Thank you for contacting Act! Cloud.

  Can you please provide additional feedback on the second account? When you send the email blast from the second account do you get an error message?

  The details you notice are missing from the second account, are you trying to view this from an individual contact or from multiple contacts in a group?

  Can you please send details regarding the messaging you are getting when trying to import contacts out side of the A-Z characters?

  I am currently looking in to your inquiry regarding setting up new users and wills end you an email once completed.

  Kind Regards,
  Brittany Roberts

  Comment actions Permalink
• 

  Lennart Johansson

  • 19 January 2015 20:37

  Nothing happens when I hit the Send button, no error, no message and nothing is sent.

  The missing details, company, address etc, are the details for the account, not for a contact.

  When importing a contact with the name
  "Åndré Norén" becomes "�ndr� Nor�n"
  "Lennart Öström" becomes "Lennart �str�m"
  "Sven Röjestål" becomes "Sven R�jest�l"

  0

  Comment actions Permalink
• 

  Lennart Johansson

  • 20 January 2015 14:03

  Found the reason for why Act! Cloud was not sending using my second account!
  The reason was that Act! Cloud requires that the field for Province/County has some data and we do not use such information here in Sweden so I had left it blank.
  On my first account I had entered some characters without meaning.
  Problem solved!

  0

  Comment actions Permalink
• 

  Lennart Johansson

  • 20 January 2015 20:31

  The reason for why Act! Cloud is replacing some characters with � is that Act! Cloud is using Latin1, encodes less then 256 characters, for import/export. I think that it should use UTF-8 instead.

  0

  Comment actions Permalink

Please sign in to leave a comment.