Can we get the functionality to merge duplicate contacts into one profile?

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Anthony Ranucci

• 15 January 2015 15:13

When importing data from a variety of sources, it would be helpful to have a manual "merge selected contacts" option so that I can avoid sending duplicate emails in a campaign and/or maintain the data integrity needed

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  Act! Team

  • 15 January 2015 16:38

  Hello Anthony,

  Thank you for the update. I am currently passing the information on to my team so we can help find you a resolution. I will contact you as soon as I have more details.

  Kind Regards,
  Brittany Roberts

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  bill king

  • 01 April 2017 02:07

  Have you guys gotten this worked out yet?  Having to manual sort through duplicates is very frustrating 

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  Act! Team

  • 03 April 2017 12:42

  Hello Bill,
  
  Thank you for your post. If you send an emarketing campaign to a group of contacts and a contact happens to be added more than once with the same email address the emarketing campaign will only be sent once.
  
  If you are sending a standard email via your default email program there is not duplicate check and the contact may receive the email more than once.

  At this time there is no duplicate check function within Act! Essentials.

  Thank you,
  Brittany Roberts

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