Editting a Template

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Anthony Ranucci

• 15 January 2015 14:49

When attempting to edit a template that I have been working on, I am no longer able to:

a) access the "styles/layout/images" tabs on the top of the menu - they are plain text, dead links

b) when entering the text editor, it no longer allows me to save changes and return to the layout editor screen.

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• Official comment

  

  Act! Team

  • 15 January 2015 15:47

  Hello Anthony,

  Thank you for contacting Act! Cloud.

  I would like to ask some additional questions.
  1. What web browser and version are you using when accessing your Act! Cloud account?
  2. When you are trying to access the Styles/Layout/Images tabs are you in Text edit mode?
  3. If you are not in Text mode can you please tell me if any error message, loading icon or other icons appear?
  4. Regarding the text editor you must click the orange Return to Layout Mode button to finish editing the template before it will allow you to save the template changes.

  I apologize if you previously referred to our Knowledgebase article, I have just updated it to reflect the same directions as above
  https://actcloud1.zendesk.com/hc/en-us/articles/202158415

  Kind Regards,
  Brittany Roberts

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  Anthony Ranucci

  • 15 January 2015 16:30

  Thank you for your response. My original work was completed in Google Chrome (which has been recently updated). I logged in through IE11 and Safari to see if it was a browser compatibility issue. ACT! Cloud formatted the editor page the same in all three browsers.

  I also cleared history/cache/cookies etc. to make sure that wasn't causing an error loading the page.

  Before I enter the Text Edit mode, I don't have the Styles/Layout/Images tabs available (they were available when I originally editted the template). When I do enter the Text Editor page, it no longer allows me to exit by clicking the orange "Return to Layout Mode" button. I click the button, which doesn't change the screen.

  The only way to make and save text changes is to click the "X" button on the top right and choose "save & exit" and then re-enter the template.

  Hope this helps!

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  Act! Team

  • 15 January 2015 16:37

  Hello Anthony,

  Thank you for the update. I am currently passing the information on to my team so we can help find you a resolution. I will contact you as soon as I have more details.

  Kind Regards,
  Brittany Roberts

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  Act! Team

  • 16 January 2015 16:27

  Hello Anthony,

  I have spoken to my team and they have made some adjustments to the site. Can you please try to reproduce the steps you tried yesterday on the template and let me know if it works?

  Kind Regard,
  Brittany Roberts

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