OutBound Call in Act! Cloud

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Syed Asad Ali

• 23 February 2015 15:36

Hello Act! Team,
We are trying to develop a plugin that could make a outbound call from Act! Cloud Contact(s). How could i achieve it?

we observed that on phone number field, their is a tag "tel:"
which could open the desktop application and make the call from
the contact so my question is that is this the only way to this
task.

(the hurdle is that we have to write the desktop application that is
installed on each computer and the could make the call.)

Furthermore we have require more details of the contacts like Contact Id, Contact Name, and Interaction Description and the custom fields.

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• Official comment

  

  Act! Team

  • 26 February 2015 18:53

  Hi Syed,

  Thank you for contacting Act! Cloud.

  Sorry for the delay in response as I our agent regarding the API is not available. Someone will contact you shortly regarding all of your API and plugin questions.

  Kind Regards,
  Brittany Roberts

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