Act! Cloud Integration with CTI App

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Syed Asad Ali

• 17 February 2015 15:06

Hi Act! Team,
We have develop the plugin of CTI for Act! 16 and Act! 17, and now we want to develop plugin for Act! Cloud, so we need to know about the User Interface integration and customization and the process of deployment, we have got some of the apis of Act! but how can we use it?

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• Official comment

  

  Allen Duet

  • 17 February 2015 15:51

  Act! Cloud currently has a REST based web service - it sounds like you've found that interface. We're still working on exposing custom data types and controls, and we'll have more of the UI extensibility of cloud available later this year. With the current UX we call all phone field actions with the tel: protocol handler, if your CTI solution supports tel: it will already work for outbound calls.

  If you have a soft interface for your CTI solution you can screen pop a contact record in Act! Cloud by querying the contacts interface. A positive return will give you the URL for the contact record - having the client call that URL will get right to that contact record.

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  Syed Asad Ali

  • 23 February 2015 15:45

  Hello Act! Team,
  We are trying to develop a plugin that could make an outbound call from Act! Cloud Contact(s). How could we achieve it?

  We observed that on phone number field there is a tag with "tel:"
  which could open the desktop application and make the call to
  
  the contacts, so my question is that, is this the only way to this
  task?
  (the hurdle is that, we have to write the desktop application that is
  installed on each computer and the could make the call.)

  Furthermore, we have require more details of the contacts like Contact Id,
  Contact Name, and Interaction Description and the custom fields.

  Thanks in Advance
  Syed Asad Ali.

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