Act! Cloud Integration CTI App

Follow

Syed Asad Ali

• 17 February 2015 15:01

Hi Act! Team,
We have develop the plugin of CTI for Act! 16 and Act! 17, and now we want to develop plugin for Act! Cloud, so we need to know about the User Interface integration and customization and the process of deployment, we have got some the apis of Act! but how can we use it?

0

• Official comment

  

  Act! Team

  • 17 February 2015 15:25

  Hello Syed,

  Thank you for contacting Act! Cloud.

  Below is a link regarding how to access the API
  https://actcloud1.zendesk.com/hc/en-us/search?utf8=%E2%9C%93&query=api&commit=Search

  The second link is developer API documentation for Act! Cloud.
  https://actcloud1.zendesk.com/hc/en-us/articles/202960609-Where-can-I-find-Act-Cloud-API-developer-documentation-

  Please let us know if you have any additional questions.

  Kind Regards,
  Brittany Roberts

  Comment actions Permalink
• 

  Syed Asad Ali

  • 23 February 2015 15:44

  Hello Act! Team,
  We are trying to develop a plugin that could make an outbound call from Act! Cloud Contact(s). How could we achieve it?

  We observed that on phone number field there is a tag with "tel:"
  which could open the desktop application and make the call to
  
  the contacts, so my question is that, is this the only way to this
  task?
  (the hurdle is that, we have to write the desktop application that is
  installed on each computer and the could make the call.)

  Furthermore, we have require more details of the contacts like Contact Id,
  Contact Name, and Interaction Description and the custom fields.

  Thanks in Advance
  Syed Asad Ali.

  0

  Comment actions Permalink

Please sign in to leave a comment.