Not able to login on Ipad

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John Steinhauser

• 26 November 2014 16:13

Not able to login on Ipad. I AM able to log in from both my Laptop PC and desktop PC. Please advise ASAP

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• Official comment

  

  Act! Team

  • 26 November 2014 20:13

  Hi John,

  From your Ipad can you try logging into your Act! Cloud account from a different web browser?

  Kind Regards,
  Brittany Roberts

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  Act! Team

  • 26 November 2014 16:30

  Hello John,

  Thank you for your post.
  Can you please tell me what version of Ipad you are using as well as the browser details? I have included the system requirements for Act! Cloud in the link below.
  https://actcloud1.zendesk.com/hc/en-us/articles/201771489-What-are-the-system-requirements-for-Act-Cloud-

  Kind Regards,
  Act! Cloud Team

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  John Steinhauser

  • 26 November 2014 18:42

  I am getting msg: "We don't recognize your email or password. Check to make sure you entered them correctly."
  I double/triple checked to make sure i entered the same email/password that DOES work with other machines (PC's).
  Ipad Gen 3
  IOS 7.0.6
  Safari
  Enabled cookies, Javascript and un-blocked Pop-ups.

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  Act! Team

  • 26 November 2014 18:47

  Thank you for the system details as well as the error you are receiving. The Act! Cloud team is currently looking into your account and will have an answer regarding your account shortly.

  Kind Regards,
  Brittany Roberts

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  John Steinhauser

  • 26 November 2014 21:07

  I was succesful logging on using Mercury browser. Thank you Brittany!

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