ACT! Account Not Working Right
I am having trouble confirming my subscription. I signed up for trial, then purchased monthly $10 subscription, got confirmation email and invoice number, looked good. The first day I was able to click on "billing" and all looked normal. But today, I got an "xxx days left in trial, buy now" message, which I thought was strange. I tried to confirm status by clicking "billing", but it won't open, just gives "error has occurred" message. Makes we wonder if my account is OK or not. I am manually entering data from old ACT! 10 database which is very tedious...I would hate to go through all the effort on ACT! Cloud only to see it vanish one day. With whom can I verify my account is set up correctly...ACT! Cloud doesn't have any tech support which is a big drawback.
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Official comment
Hello Barry,
Thank you for your post.
If you export your contacts and save the file as a CSV you can then import the contacts into your Act! Cloud account. As long as you have access to internet Act! Cloud will allow you to access your contacts, not limited Windows 8.1
Kind Regards,
Act! Cloud TeamComment actions -
Hello Barry,
I apologize I have not contacted you sooner, I have been looking into the billing portion of the account. Your account is active in our system but it may be a error with the Act! Cloud Account. I am working with the developers right now to get you a better answer.
In regards to your Act! Database, you can export your contacts by following the link below to help make the process much easier and help save additional time.
http://kb.swiftpage.com/app/answers/detail/a_id/13534/kw/how%20to%20export%20contacts%20to%20excel
*Please not the file needs to be saved as a CSV to import to Act! Cloud.Kind Regards,
Act! Cloud Team -
There was an issue where the billing information for some accounts were not showing up in the account billing section of the product. That should be resolved now and I ask that you verify within the account that your able to see this now.
When we detect a problem with the product we default to always granting access to the product, and we keep accounts on our systems for some time after a cancellation or expiration to help customers regain or recover data.
Apologies for any issues. I'll look up your account and make sure it is in good standing.
Regards,
Allen
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