ACT! Account Not Working Right

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4 comments

  • Official comment
    Act! Team

    Hello Barry,

    Thank you for your post.

    If you export your contacts and save the file as a CSV you can then import the contacts into your Act! Cloud account. As long as you have access to internet Act! Cloud will allow you to access your contacts, not limited Windows 8.1

    Kind Regards,
    Act! Cloud Team

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  • Act! Team

    Hello Barry,

    I apologize I have not contacted you sooner, I have been looking into the billing portion of the account. Your account is active in our system but it may be a error with the Act! Cloud Account. I am working with the developers right now to get you a better answer.

    In regards to your Act! Database, you can export your contacts by following the link below to help make the process much easier and help save additional time.
    http://kb.swiftpage.com/app/answers/detail/a_id/13534/kw/how%20to%20export%20contacts%20to%20excel
    *Please not the file needs to be saved as a CSV to import to Act! Cloud.

    Kind Regards,
    Act! Cloud Team

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  • Barry Godofsky

    Thanks for the reply and the download link. I notice the link is for exporting via Excel. While this is useful, I don't understand how this applies to me. Any suggestions on how to get my contacts from ACT! 10 to ACT! Cloud on my Windows 8.1 computer? Thank.s

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  • Allen Duet

    There was an issue where the billing information for some accounts were not showing up in the account billing section of the product. That should be resolved now and I ask that you verify within the account that your able to see this now.

    When we detect a problem with the product we default to always granting access to the product, and we keep accounts on our systems for some time after a cancellation or expiration to help customers regain or recover data.

    Apologies for any issues. I'll look up your account and make sure it is in good standing.

    Regards,

    Allen

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