Why is the availability so bad today? When will this be resolved?

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Yvan Kurzo

• 19 December 2017 17:13

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  Act! Team

  • 19 December 2017 17:22

  Hi Yvan,

   

  Thank you for opening a ticket with Act! Essentials.

  We had an issue with our hosting partner today. It looks like the developers pushed an update which did not work. Service has been restored and I have had no further reports of any connectivity issues with Act! Essentials. Can you confirm that you are now able to access the service again?

   

  Regards,
  
  Cam
  Act! Essentials Team.

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  Yvan Kurzo

  • 20 December 2017 10:13

  Hi Cam

  Thanks for your information.

  Unfortunately the availability is not better today, the site was down 3 times already.

  Hopefully your actions will take effect to improve availability again.

  Best regards

  yvan

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  Act! Team

  • 20 December 2017 12:28

  Hi Yvan,

   

  I have tested in my own account multiple times today and I have not had an issue in getting into my essentials database.

  May I ask what is happening at your end? Are you getting the white screen, can you supply a screenshot of the issues you're experiencing please?
  
  Cam
  Act! Essentials Team

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