Random Errors

Follow

Austin Stephens

• 13 December 2017 14:56

I am finding act! Essentials unusable for me due to TOO many random errors while trying to do basic things. The most annoying is trying to send a campaign and getting a message that it can't be sent at this time - try again later. I have tried 3 times this morning to send a campaign. While trying other functions I sometimes just get a big ERROR message with no explanation. I have tried 2 different browsers. Any ideas on settings, etc. that might help?

0

• 

  Act! Team

  • 14 December 2017 10:20

  Hi Austin,

  I'm sorry to hear you're experiencing a problem. There can be a few causes of the above errors. If you are attempting to send to a group with missing email addresses being the prime cause.

  Can you explained what you were doing at the time to get the big ERROR message.

   

  Cam
  Act! Essentials Team.

  0

  Comment actions Permalink
• 

  Austin Stephens

  • 14 December 2017 23:36

  Cam,

  I was doing some testing since new to act and was trying to send to just one contact that I am sure had email address. Doing same thing today worked.

  The Error message came at various times, but I think the most consistent was when trying to view a contact's Activity Card. It would "Please Wait" and then finally time out with the error.

  Both things appear to be working now but I will watch and let you know if I experience the issues again. I think the fact that last night my Win10 did an automatic update must have "fixed" something. 

  Thanks for your response.

  0

  Comment actions Permalink
• 

  Dan Ogdon

  • 04 January 2018 22:22

  I am experiencing the same issues.  I have 10 users on my account and randomly our users see a big ERROR message and they have to log out and then log back in to get it to go away.  Any ideas?

  0

  Comment actions Permalink
• 

  Act! Team

  • 05 January 2018 15:12

  Hi Dan,

  Thanks for reporting this. Would you have a screenshot of the error message perchance?

   

  Cam
  Act! Essentials Team

  0

  Comment actions Permalink

Please sign in to leave a comment.