Billing Issue

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Joe Sabatini

• 28 November 2017 20:41

I need to remove a user and remove the monthly billing for that user. The fact that I have to post this issue on a community board and I can get anyone over the phone or via email to fix this is ridiculious. If I do not have someone contact me this week I am canceling my account. I was already charged $10 for a deactivated user. That does not make any sense.

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• Official comment

  

  Act! Team

  • 29 November 2017 12:40

  Joe,

  Thank you for opening a community thread. I have removed the additional monthly charge for an additional user. I have also processed a refund for the $10 you have paid. You should see this appear in your payment option shortly.

  Act! Essentials is completely user and web driven, there is no telephone support. We do have an email address you can contact which is success@act.com. You were correct to post on the community forum and either myself or Dan from the Act! Essentials Team would deal for you.

   

  Thanks

   

  Cam
  Act! Essentials Team.

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  Joe Sabatini

  • 02 December 2017 17:41

  I am not showing any change to my account, except the deactivate user was activated again (I deactivated her again). I am still showing the monthly charge for $30 on my account (On the act website) instead of $20 and the deactivated user is still on my account, She does not work for me anymore, I want her off my account,

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  Act! Team

  • 04 December 2017 15:00

  Hi Joe,

  I've emailed you directly to assist further.

  Kind regards,

  Dan
  Act! Essentials Team

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