Error Contacts Not Showing

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Susan Goodrich

• 20 July 2017 14:50

Hi,

I've imported a csv file into Act! from a file folder in Gmail.  The import says its successful and the group name shows up. But when I click on the group name, there are no contacts that show up and instead there is an "Error Has Occurred" message.

How do I fix this? How do I delete the group name now since theres no menu showing up to edit the name at all?

 

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  Act! Team

  • 20 July 2017 16:38

  Hi Susan,

   

  Thanks for contacting Act! Essentials Support. 

  In Act! Essentials, when you click on a group from the left hand side. You will see an edit button in the top right of the screen.

  When you click the edit button it will provide you with the delete option.

  Did any of the contacts import into your Act! Essentials database?

   

  Cam
  Act! Essentials Team

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  Ian G Carmichael

  • 27 July 2017 02:55

  When I login to ACT it locks up and will not display my only contact. If I cancel I can see all other things excep contacts.

   

  Opportunities, Agenda, Emarketing are all there.

   

  Not a good start, I only have 1 contact.

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  Act! Team

  • 27 July 2017 10:14

  Hi Ian,

  Do you get any error messages when you log in to your account?

  If you log in to Act! Essentials in a different browser, do you have the same issue? Could you also try clearing your browser cache and logging in again?

  Kind regards,

  Dan
  Act! Essentials Team.

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