Act wont open, says it can't find my ip address

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Patt Ernst

• 14 June 2017 17:47

Since I purchased this software 2 years ago, I have had the same problem. Even though the data base is there on the computer, it says it can't find it. Anyone else have this?

1

• Official comment

  

  Act! Team

  • 14 June 2017 20:06

  Hi Patt,
  
  Thank you for your conformation. For assistance related to an Act! Pro, Act! Premium or Act! Premium Cloud database please visit the Act! Community: community.act.com

  Kind Regards,
  Act! Essentials Team

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• 

  Act! Team

  • 14 June 2017 18:43

  Hello Patt,
  
  Thank you for your message, Can you please confirm if you are trying to login via mycloud.act.com?

   

  Thank you,
  Act! Essentials Team

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• 

  Patt Ernst

  • 14 June 2017 19:51

  No. I have the database on my computer

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• 

  Act! Team

  • 10 July 2017 14:48

  Hi Patt,

  Can  you please tell us if you are trying to log into your account from mycloud.act.com

   

  Kind Regards,
  Act! Essentials Team

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• 

  Patt Ernst

  • 10 July 2017 15:22

  Again, no I am just trying to log in from my computer, not the cloud

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  yanmaneee

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