Can't Send Email Campaign

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Security of Spain

• 06 October 2017 15:55

 

Keep getting an error:

There was an issue sending your campaign.

Your email campaign can not be sent at this time.

Please try again later.

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  Security of Spain

  • 09 October 2017 09:07

  Please can someone get back to me regarding this. I am only trying to send to 319 email contacts.  I have checked all the emails.  I have tried sending it from various browsers.  I need to get this out!  Thank you I am trying to send it from admin@securityofspain.com. 

  Many thanks!

   

  Zoe

   

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  Act! Team

  • 09 October 2017 13:08

  Hi Zoe,

  Apologies for the delay in getting back to you.

  The issue you're having is usually a result of one of the contacts you're sending to having an invalid email address or if one of the contacts does not have an email at all. Could you please ensure that all of your contacts have an email address listed on their record?

  Kind regards,

  Dan
  Act! Essentials Team

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  Security of Spain

  • 10 October 2017 12:17

  Hi Dan I have done this and there is an email address for every contact....

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  Act! Team

  • 12 October 2017 10:12

  Hi Zoe,

  Apologies for the delay in replying.

  Can you confirm whether you are able to send to 1 contact without any issues? Alternatively, would you mind if I logged in to your account to do some testing? I would require your Essentials email and password to do so. As this is a public forum, please send those details to success@act.com.

  Kind regards,

  Dan
  Act! Essentials team.

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