HELP - Account canceled - “Your account has been canceled. Please update your billing information to continue using Act! Essentials.”

Comments

10 comments

  • Official comment
    Act! Team

    Hi All,

    Today I have received information from the developers that the issue with tendering payments in Australian Dollars and Euros has been resolved. 

    Regards,

    Act! Essentials Team

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  • Act! Team

    Hi Alvaro,

    Could you please provide the email address you used to sign up for your subscription so I can check your account?

    Kind regards,

    Dan
    Act! Essentials Team

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  • Alvaro Sardinha

    Hi Dan,


    Thanks for your support. The email associated to my Act Essencials account is alvarompsardinha@gmail.com


    Best Regards,
    Alvaro Sardinha

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  • Uwe Spadaccini

    Today I have just the same problem. Text is in German "Ihr Konto wurde aufgelöst. Aktualisieren Sie Ihre Abrechnungsinformationen, um Act! Essentials."

    I subscribed on 01.08.2017 and my credit card was already billed.

    Please check my account: uwe@spadaccini.de

    Thanks

    Uwe Spadaccini, Infovida GmbH

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  • Act! Team

    Hi Guys,

    There seems to be a few customers reporting the same issue at the moment so I have escalated this to our development team. I will reply to this post once I have more information.

    Kind regards,

    Dan
    Act! Essentials team.

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  • Alvaro Sardinha

    Hi Dan,

    Ok. Thanks for your support.

    Kind Regards,
    Álvaro Sardinha

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  • Alvaro Sardinha

    Hi Support Team,

    Our problem with ACT Essentials is still not solved.

    Sorry, we can’t wait no more.


    This weekend we changed for Agile CRM.

    Bye Bye!

    Best Regards,

    Alvaro Sardinha

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  • Uwe Spadaccini

    Hi Act! Essentials Team,

    what does this mean "issue has been resolved"?

    I still can't access my account since one week!!!

    First I get the message "Ihr Konto wurde aufgelöst. Aktualisieren Sie Ihre Abrechnungsinformationen, um Act! Essentials."

    Any attempt to save credit card information results in error message "Beim Verarbeiten Ihrer Rechnungsinformationen ist ein Fehler aufgetreten. Bitte überprüfen Sie Ihre Informationen, und versuchen Sie es erneut."

    Please see screenshot below.

    Kind regards

    Uwe Spadaccini

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  • Act! Team

    Uwe,

     

    Thank you for your reply. As I said in my previous post. We had received a message from the developers that the issue in paying in Euros and Australian Dollars had been resolved. Can you confirm that you are attempting to process your payment with Euros? I understand your account is registered under uwe@spadaccini.de I have raised a further ticket with my developers. I will contact you further when I have a reply from them.

     

    Warm Regards,

     

    Cam
    Act! Essentials Team.

     

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  • Uwe Spadaccini

    Hello Cam,

    thank you for your response.

    Yes, billing is in Euro. You can see "9,00 €/Monat" in my screenshot above.

    My account is registered under uwe@spadaccini.de

    My credit card was already billed once. 

    Trying to newly save credit card information results in error message: "Beim Verarbeiten Ihrer Rechnungsinformationen ist ein Fehler aufgetreten. Bitte überprüfen Sie Ihre Informationen, und versuchen Sie es erneut."

    Kind regards

    Uwe

     

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