The email address entered already exists

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Jon Wilmer

• 12. August 2019 08:02

We have set up an account and would like to add an additional user. When entering the user email the error message is displayed: “The email address entered already exists”. The user previously had a trial account.

How can we add this user please?

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  Act! Team

  • 12. August 2019 08:29

  Hi Jon,

  I can see that you've also sent us an email so have replied to that with more information.

  Kind regards,

  Dan
  Act! 365 Team

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  Monica Rossi

  • 30. September 2019 08:58

  Same case here, could you please share the solution for this? Thanks.

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  Act! Team

  • 1. Oktober 2019 08:21

  Hi Monica,

  I've replied to the email you sent us with more information.

  Kind regards,

  Dan
  Act! 365 Team

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  Monica Rossi

  • 1. Oktober 2019 08:58

  I've  got your email, Dan. Thanks a million!😉

   

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