Changing the Reply Email

I have two different user emails attached to my account.

I have sent a newsletter from the first (what was used to originally sign up) and it sent just fine.

I have now added a second user with email attached to the company help email. I want to use that as the sending email so if people reply, it is to the help email.

However, when I change the sender when scheduling a newsletter, on the next page the company name and info lines are blank and cannot be edited. A red icon appears when I attempt to fill in the required blanks.

Then, it won't allow me to send the newsletter without the required blanks filled in.

Please advise, thanks!

Act! Team

30. Juli 2019 09:47

Hi Rebecca,

Thank you for contacting Act! 365 Support.

The first time you send a campaign from the new address, you'll need to be logged in as the corresponding user. You should be able to fill the info you're referring to out while logged in as that user and it should then be retained for future campaigns regardless of which user you're logged in as.

Kind regards,

Dan
Act! 365 Team

Changing the Reply Email

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