Emarketing

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Tanner

• 1. September 2016 20:55

HI, When I am in my dashboard, I click "EMarketing" and its not letting me get into that area, it keeps posting the following error

Error
An error has occurred.

I am using Mac Safari Version 9.1.1 (11601.6.17), I have already cleared by browser history, logged out, Restarted computer and this keeps doing the same thing

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  Act! Team

  • 1. September 2016 20:58

  Hello Tanner,

  I am sorry to hear you are having trouble accessing the emarketing portion of your account. Can you tell us if you have tried using any other browsers?
  Thank you,
  Brittany Roberts

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  Tanner

  • 1. September 2016 21:02

  I just tried in firefox, same thing

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  Act! Team

  • 1. September 2016 21:19

  Hi Tanner,

  Thank you for checking a second browser. Can you confirm what Operating system you are using on your Mac?

  Thank you,
  Brittany Roberts

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  Tanner

  • 1. September 2016 21:19

  Version 10.11.5

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  Act! Team

  • 1. September 2016 21:22

  Hi Tanner,

  We have tested the emarketing portion of the account on Safari 9.1.1 and are able to access without any error messages. Can you try accessing your account from a different device?

  Thank you,
  Brittany Roberts

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  Tanner

  • 1. September 2016 21:30

  HI,

  Just checked on another mac 10.10.5 Still same issue

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  Tanner

  • 1. September 2016 21:30

  im in phoenix if they want to swing by lol

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  Tanner

  • 2. September 2016 14:11

  HI, Any updates?

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  Act! Team

  • 2. September 2016 14:19

  Hi Tanner,

  Thank you for your update. Just checked with the team and we are unable to replicate your experience. I am sending you an email to try and gather additional information.

  Thank you,
  Brittany Roberts

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  Tanner

  • 12. September 2016 15:58

  Still waiting for a solution, "Internal" Ticket created 9/6 and still no follow up to us. What is going on with your product

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  Act! Team

  • 12. September 2016 17:17

  Hello Tanner,

  Thank you for your post, we apologize for the delay and are still working on your ticket. We will provide an update as soon as possible.

  Thank you,
  Brittany Roberts

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