Can`t remove a user - deactive ok but still billed for them

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Mark E

• 18. August 2016 14:39

I recently deactivated the second user. This user is now showing up as a deactivated user but am still being charged for the second user. How do I revert my account to one user?

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  Act! Team

  • 18. August 2016 14:41

  Hi Mark,

  Thanks for your post. I am going to send you a direct message and get the user removed.

  Thank you,
  Brittany Roberts

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• 

  Mark E

  • 7. September 2016 12:54

  So why have i been billed for 2 users still when you cancelled 1 off , also don`t think the Date option is compatible with the UK system

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• 

  Act! Team

  • 7. September 2016 13:28

  Hi Mark,

  Thank you for submitting a post. I have asked you via our email to confirm some account details, please reply to the email for further assistance.

  Thank you,
  Brittany Roberts

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• 

  Steve Getman

  • 12. Oktober 2017 19:32

  I have the same issue.  I would think you'd have this fixed by now as it is more than a year later..

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• 

  Act! Team

  • 13. Oktober 2017 09:24

  Hi Steve,

  I've emailed you directly to request some further information.

  Kind regards,

  Dan
  Act! Essentials Team

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