Can't log in with Safari
Cannot log in on iPad via safari. Google on iPad login works fine. Also no login problems on windows pc or iPhone. Just safari on iPad won't work. Weird. Any fix?
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Offizieller Kommentar
Hi Barry,
Thank you for contacting Act! Cloud.
Can you please provide the version of Safari you are using? Below is the system requirements link for Act! Cloud
https://actcloud1.zendesk.com/hc/en-us/articles/201771489-What-are-the-system-requirements-for-Act-Cloud-Kind Regards,
Brittany RobertsAktionen für Kommentare -
Kind of disappointed, still no resolution to my issue. I apparently have the latest version of Safari on my iPad 2 since no update is offered. I Googled how to determine version, there apparently is no way. Safari on iPad still won't take my login credentials (interesting, Safari on iPhone will). Also works fine on my Windows PC. I REALLY need to be able to open Act on iPad since it's bookmarked and much easier to open on iPad than with Google which is much more complicated. Please provide help in this matter. Again, Safari on iPad will not accept my login credentials.
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Hi Barry,
Sorry for the delayed response.
I am also using the latest version of Safari on my iPad and I am not seeing the issue you are describing.
Can you describe a little more of what you are seeing? For instance, are you receiving any errors or is it just a white screen?
Thanks,
Matt -
Brittany--this is getting even weirder. Not only cannot I not access Act via Safari on my iPad (Google works OK)., NOW all of a sudden it won't open via IE on my Windows 8.1 PC (but it will open on Firefox). Sorry, your last answer about if one doesn't work, just use the other, is not acceptable. That like...Question: My right leg is broken, what should I do? Answer: Use the left one. Something is obviously technically amiss and needs to be corrected. Moreover, accessing on iPad is not an option since it's much more complicated than via Safari. It is absolutely essential that I am able to access my database quickly, easily, without hassle, from anytime, anyplace. If this is not possible, than your product is of no use to me. May I suggest a technician contact me for a troubleshooting session so we can get to the bottom of this at long last? Thank you. Let me know how to contact you privately and I'll provide my phone number.
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Hello Barry,
Can you please tell me what version of IE you are trying to utilize? Many times the white screen indicates that the token you are using to access Act! Cloud on has expired. Please try clearing your local storage or cookies and logging in again.
As Act! Cloud is a self-service product we are not able to have a support representative contact you regarding the incompatibility between Safari and Act! Cloud. As Act! Cloud is working as intended in other browsers on the iPad and the Development team cannot reproduce the error you are having I would recommend reaching out to Apple for assistance regarding trouble shooting for Safari or to see if there are additional security settings limiting your Safari browser.
Kind Regards,
Brittany Roberts -
Thank you, Brittany. I have no idea how to find out what version of IE I am using on my iPad 2. Can you tell me how to do it?
Also, when updates are available, iPad usually notifies me on App Store. I have searched for updates and found none.
Please provide some assistance and I'll be happy to supply the info you are requesting.BG
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