"Cannot locate account"

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Jordan

• 26. Januar 2015 14:32

HI, I have been paying for Act!Cloud and have been using it for my customer contacts. Today I was unable to login. I tried using the "forgot password" function but the system says my e-mail is not in use even though I use it everyday. I am afraid that Act!Cloud has lost all my client data. If I try to recover password this is what I get "Could not locate your account with the email address provided." So, how do I access the account that I have been paying for? And yes my billing is up to date as this months payment has already been deducted from my credit card.

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  Act! Team

  • 26. Januar 2015 14:35

  Hello Jordan,

  Thank you for contacting Act! Cloud.
  I am going to check the account and give you an update in a moment. Can you confirm for me if the Act! Cloud account you are using is the same as your community email address?

  Kind Regards,
  Brittany Roberts

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  Jordan

  • 26. Januar 2015 14:59

  no it is not. I created a new one on the recommendation of chat support since I was unable to login with the registered account e-mail for the purpose of using community.

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  Act! Team

  • 26. Januar 2015 15:03

  Hello Jordan,

  Please check your email for additional information.

  Kind Regards,
  Brittany Roberts

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  Act! Team

  • 26. Januar 2015 15:11

  Hello Jordan,

  The Act! Cloud system is back up and running. Please refresh your browser to log in.

  Kind Regards,
  Brittany Roberts

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