Security Certificate Error

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Christine Kavanagh

• 15. Mai 2017 13:26

I am receiving an error message that this site's security certificate has expired and I am being warned to not log in. I can find nothing on the site or the internet on how to fix this. I am receiving the following message: "This server could not prove that it is mycloud.act.com; its security certificate expired yesterday. This may be caused by misconfiguration or an attacker intercepting your connection". Has anyone else had this problem and what is the fix?

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  Act! Team

  • 15. Mai 2017 13:28

  Hi Christine,
  
  Thank you for your message, I am unaware of any messages like what you provided happening to Act! Essentials. Can you tell me the web browser you are using as well as the version of the browser?

   

  Thank you,
  Brittany Roberts

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  Christine Kavanagh

  • 15. Mai 2017 13:34

  I have used both Chrome and Safari this morning and I'm getting the same message.

   

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  Christine Kavanagh

  • 15. Mai 2017 13:41

  for the record, i am using Safari Version 10.1, but I always use Chrome to login  Safari was just a test. I am using Chrome Version 57

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  Christine Kavanagh

  • 15. Mai 2017 13:42

  and I just updated to version 58 of Chrome which is the most current and i'm STILL getting the error message about your security certificate. 

   

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  Christine Kavanagh

  • 15. Mai 2017 13:44

  Chrome is recommending that ACT! update its security certificates on their extremely useful and helpful site:

  "Your connection is not private" or "NET::ERR_CERT_AUTHORITY_INVALID" or "ERR_CERT_COMMON_NAME_INVALID" or "NET::ERR_CERT_WEAK_SIGNATURE_ALGORITHM"

  If you see an error about SHA-1, ask the site owner to update the site's certificate.

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  Act! Team

  • 15. Mai 2017 13:47

  Hi Christine,
  
  Thank you for sending me your browser information. I have raised a ticket to the Act! Essentials team for assistance solving the issue. I will send you an update once the issue is resolved.
  
  Thank you,

  Brittany Roberts

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  Christine Kavanagh

  • 15. Mai 2017 13:53
  • Bearbeitet

  I hope it is soon - I've already lost 1.5 hours dealing with this today. My customer experience has been horrible today. I realize this is a "self service" product, but when you guys have an issue with the site, there should be some way to speak to a real person on the phone or via chat to resolve. In the meantime, I'm unable to work because I can't access my traces in my account.

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  Christine Kavanagh

  • 15. Mai 2017 14:49

  Brittany, it has been over and hour and now I'm 2.5 hours of lost productivity today. I'd like to hear from someone with a resolve for this today please.

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  Act! Team

  • 15. Mai 2017 14:52

  Hi Christine,

   

  Thank you for your post. The team is currently working on the update, unfortunately I do not have an estimated time frame the update will be completed. I will send you an update as soon as I receive word the issue is resolved.
  
  Thank you,
  Brittany Roberts

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  Act! Team

  • 15. Mai 2017 16:25

  Hi Christine,

  The update is now completed. Can you please try logging into my account?

  
  Please let me know if you have additional questions.

  
  Thank you,
  Brittany Roberts

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  Christine Kavanagh

  • 15. Mai 2017 16:32

  I am able to securely access now. Thanks for the assistance. In the future, I hope you all will consider making it easier and less frustrating for your clients to obtain technical assistance. This was a needlessly frustrating experience.

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